Campus Police Telecommunicator, (2nd Shift)
Requisition #: 2017  -  1579
Posting Date: 7/27/2017
Location: Any Campus
Appointment Period:
Contracts for regular positions are renewable each June 30th after successful completion of probationary period.(Unless otherwise specified)

The jobholder serves as the Telecommunicator to the police officers in the Campus Police Department, as the department dispatcher and call taker as assigned for first or second shift. The jobholder also provides customer service to students, faculty/staff and the general public both in person and by phone. This position serves as backup for the Administrative Assistant position for administrative support for officers and the public as needed. The jobholder must also work effectively with the all areas of the college and employees of the Campus Police Department.   

Essential Duties/Functions:

* Prioritizes calls according to policy and procedure based on the nature of the call and dispatches officers to calls for service or assistance.

* Provides appropriate and effective communication and administrative support for field officers.

* Prepares and disseminates weekend duty officers’ reminder sheet

* Operates the Division of Criminal Information (DCI) terminal, maintains working knowledge of the DCI terminal and its capabilities, and maintains appropriate logs for files.

* Utilizes the NCAWARE system for criminal investigations.

* Initiates responses to alarms upon notification by alarm company

* Maintains computerized student and faculty/staff vehicle parking registration.

* Maintains confidentiality concerning investigations being conducted by the Campus Police Department.

*  Accesses, reviews, collates, copies, and archives video footage from exterior and interior campus security cameras as required in support of criminal investigations or other police operations.

*This position is responsible for data collection and input for various reports and logs, i.e.Clery and Crime statistics, as assigned.

* Maintains police records and files to include entry of information into college system and the Police Records Management System.

* Maintains case files and other administrative file storage.

* Provides direction and information to users of Campus Police Services

* Maintains daily unit activity and incident log.

* Demonstrates and models the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.

* Serves on college committees as requested.

* Performs all duties as assigned by Chief of Campus Police.

Difficult Challenges

* This position must be able to accurately understand requests for service in normal or emergency situations and communicate the needs to officers quickly and accurately. 

* There are many regulatory standards for use of Criminal Information access and use that this position is held responsible for when using DCI access for Campus Police business.

* This position is the lead for the Police Records Management System and must assist officers and other users in the use of the system.

* This position monitors officers communications and must properly respond to officer requests for information and assistance. If an officer is in distress the telecommunicator should help to provide assistance through other officers and other law enforcement resources.


* Daily: Patrol Officers re requests for information, dispatch and updates, discussions.

* Daily: Corporals and Sergeants re requests for information, dispatch and updates.

* Daily: Chief of Campus Police re reports, updates, status of issues in progress.

* Daily: students, faculty and staff re assistance with permits, ID’s, key distribution, parking issues.

* Weekly: GTCC administrators re updates, status of ongoing issues.

Educational & Certification Requirements:

* A high school diploma or equivalent is required.

* Must be DCI certified or able to be certified as a DCI operator.

* Must be NCAWARE certified or able to be certified as an NCAWARE operator.

* Associate Degree in a related area with considerable relevant experience is preferred.

Knowledge, Skills, Abilities & Professional Experience:

* 3 years of experience working as front line administrative support or call center operator.

* Preferred: experience with Computer Aided Dispatch systems as a call intake or call dispatching operator, i.e. 911 Center operator.

* Preferred: experience in proper protocol for Police radio communication, i.e. 10-code knowledge, experience with police radio systems.

* Excellent computer skills in word processing and spreadsheets with the willingness to increase these skills.

* Ability to use phone system, calculator and two-way radio.

* Strong communication skills, problem solving ability, and the ability to work well with student, faculty, staff and the general public.  

* Thorough knowledge of college rules, regulations and directives.

* Thorough knowledge of departmental directives.

* Considerable knowledge of the college campuses.

* Ability to represent the Campus Police Department in a professional and dignified manner.

* Ability to exercise sound judgment in routine and emergency situations.

* Ability to work with a minimum of supervision.

* Ability to exercise sound judgment in routine and emergency situations.

* Ability to remain calm under pressure and during emergencies.

* Good organizational skills.

* Ability to communicate well, both orally and in writing.

* Ability to deal well with students, faculty, staff and the public in a college environment.

* Ability to manage time, prioritize work and meet deadlines. 

* Ability to make sound, independent decisions.

* Ability to work as a team member.

* Ability to exercise mature judgment in emergency situations and related activities.

* Ability to see, hear and speak is required to communicate with students, faculty, staff and the general public.

* Mobility necessary to accomplish assigned tasks.

* Ability to physically operate and handle departmental equipment, to include copier, computers, calculator, etc.

* Ability to lift, bend, climb, and run.

Departmental/Job Specific Requirements:

* Upon employment, must complete the following college training matrix but not limited to:  Automatic Electronic Defibrillator/CPR; Blood borne Pathogens; Chemical Safety (HazCom/HazMat); Emergency Equipment; first aid; Personal Protective Equipment; Reporting Requirements; Anti-Harassment; Personal Information Protection Training; and National Incident Management Systems.

Working Conditions:

* Work requires mostly sitting with some walking or standing.

* Work requires lifting or carrying objects or loads that weigh between 20 and 50 pounds.

* Rare (less than 15%) exposure to hazardous chemicals, filth, fumes, adverse weather, or personal health and safety risks.

**All GTCC job descriptions reflect duties and responsibilities of the particular job and are subject to change with limited notice.

Application Deadline:

  Open until an adequate pool of applicants is received
How to Apply:
A GTCC application must be submitted in order to be considered. Resumes will not be accepted in lieu of completing an application form. When applying for a position that requires a degree, copies of unofficial transcripts must be attached to a completed application.

*If your education credentials are from a country outside of the United States & if you are extended an offer of employment you will be required to submit a translation/evaluation of your transcript.

Application for Evaluation is available:
  1. By clicking the Login link at the bottom of the screen.
  Or, if you are logged in
  2. By clicking the Review & Submit Application button at the bottom of the screen.

As an Equal Opportunity Employer, GTCC is strongly committed to diversity & welcomes applications from all qualified candidates, particularly minorities and faculty under-represented in higher education. EOE

Applicants must be immediately eligible to work legally in the United Sates at the time of application. Guilford Technical Community College does not sponsor any VISAs.
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