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Information Assistant
Requisition #: 2017  -  1563
Posting Date: 6/22/2017
Location: Any Campus
Appointment Period:
Contracts for regular positions are renewable each June 30th after successful completion of probationary period.(Unless otherwise specified)
Summary:

The Information Assistant provides general college information and performs a variety of technical services related to admissions, records, financial aid and registration for students, faculty, staff and the general public, who contact the Enrollment Services Center Counter or Call Center.  The Information Assistant serves as an intricate part of the college’s front door team and provides superior customer service; s/he supports the Enrollment Services goals and objectives.  Fluency in English needed with an ability to communicate in Spanish desired.

Essential Duties/Functions:

• Conducts himself/herself in a manner which is in keeping with the college philosophy respecting the worth and dignity of each individual, remaining aware at all times that s/he is possibly the first contact that the public may have with the college. 

• Answers questions regarding the college, particularly admissions, records, financial aid, continuing education and registration through the use of superior customer services skills.

• Prioritizes, performs and completes all duties as assigned by supervisor to meet required deadlines. Accurately promotes the training of new hires and peers in an effort to demonstrate and model the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.

• Operates the college computing system to maintain and reference student records while also ensuring accuracy and accessibility as well as efficiently operating Call Center technology to provide superior customer service. Utilizes general office equipment and maintains office inventory for supplies and materials in order to create sustainable operation.

• Reports to work at assigned time and exits the work station at the designated time (per the college’s attendance policy – deviations from assigned work schedule must be approved by the supervisor).

• Supports the institution by serving on assigned committees, participating in work-related and student-related activities.

Difficult Challenges:

· Applying judgment.

· Resolving conflicts.

· Remaining up-to-date with all changes that are made across all the campuses in order to ensure the right information is being provided to customers.  

· Dealing with a high volume of calls during periods when deadlines are due or when problems arise that the staff has no control over, such as inclement weather or the website is not working properly.

Contacts: 

· Daily:  Customers via phone

· Daily:  Customers via the front counter

· Daily:  Faculty

· Daily:  Various department personnel across all campuses

QUALIFICATIONS
Educational & Certification Requirements:

· A high school diploma or GED equivalency is the minimum educational requirement.

· A two-year associate degree in office technology or a related field is preferred.

Knowledge, Skills, Abilities & Professional Experience:

· 1 year of previous clerical experience is required.

· 2 or more years of previous clerical experience preferred.

· An understanding and commitment to the community college mission and philosophy is required.  

· Excellent customer services skills in sometimes challenging situations.

· Strong oral communication skills.

· Ability to effectively manage conflict.

· High levels of accuracy and timeliness.

· Ability to work well under pressure and in high volume situations.

· Experienced in the use of a personal computer. 

· Ability to learn GTCC programs, facilities, campuses, offices, etc. and to retain this information for daily communication with students, faculty, staff and the general public.

· Good organizational and time management skills.

· Ability to work with minimal supervision.

· Ability to work as part of a team.

· Ability to identify problems and potential causes while developing and implementing action plans for solutions.

· Ability to work independently, make analytical decisions and display problem solving skills.

· Fluency in English. 

· Ability to communicate in Spanish desired.

· Knowledge of FERPA desired. 

· Familiarity with computerized switchboard is preferred.

Departmental/Job Specific Requirements:

· The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter: 

o Ethics

o Safety/Shooter on Campus

o Personal Information Protection Training (PIP)

o Anti-Discrimination/Title IX & Harassment

o Other training may be required as determined applicable.

· Additionally, the following safety related training is required and must be completed within the first 6 months of hire.  Please note, some training will need to be completed annually or as frequently as required by the Certifying Agency, as indicated below.

o Blood borne Pathogens - Annually

o Emergency Action Plans\Emergency Equipment (incl. Fire Extinguisher) - Annually

o E-Vac Chair - Annually

· Ability to work a flexible work schedule as determined by the supervisor to cover the necessary hours.  High admission applicant times, registration, graduation, and other heavy work periods will require additional hours.  Evening and weekend work may be required.

· Must be able to maneuver independently among offices, buildings, campus locations, and off-site locations as necessary to complete job requirements.

· Requires extensive use of computer. Required to sit for extended periods of time.

Working Conditions:

· Work requires mostly sitting with some walking or standing.

· Work requires carrying objects or loads of 20 pounds or less.

· Rare (less than 15%) exposure to hazardous chemicals, filth, fumes, adverse weather, or personal health and safety risks.


**All GTCC job descriptions reflect duties and responsibilities of the particular job and are subject to change with limited notice.

Application Deadline:

  Open until an adequate pool of applicants is received
How to Apply:
A GTCC application must be submitted in order to be considered. Resumes will not be accepted in lieu of completing an application form. When applying for a position that requires a degree, copies of unofficial transcripts must be attached to a completed application.

*If your education credentials are from a country outside of the United States & if you are extended an offer of employment you will be required to submit a translation/evaluation of your transcript.

Application for Evaluation is available:
  1. By clicking the Login link at the bottom of the screen.
  Or, if you are logged in
  2. By clicking the Review & Submit Application button at the bottom of the screen.

ALL EMPLOYEES PAID BY DIRECT DEPOSIT ONLY!
As an Equal Opportunity Employer, GTCC is strongly committed to diversity & welcomes applications from all qualified candidates, particularly minorities and faculty under-represented in higher education. EOE

Applicants must be immediately eligible to work legally in the United Sates at the time of application. Guilford Technical Community College does not sponsor any VISAs.
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