Academic Intervention Specialist (Multiple Openings)
Requisition #: 2017  -  1512
Posting Date: 3/10/2017
Location: Any Campus
Appointment Period:
Contracts for regular positions are renewable each June 30th after successful completion of probationary period.(Unless otherwise specified)

The purpose of the Intervention Specialist is to increase the retention and academic success of students at the college by providing outreach, academic and career coaching, and case management. The Intervention Specialist communicates with students in response to early alerts issued by instructors, identifies appropriate intervention strategies, and guides students in the use of those strategies to address challenges. The Intervention Specialist maintains current knowledge of academic programs within the assigned division and reviews and analyzes student retention and success data.  The Intervention Specialist works in a team environment and collaborates with units throughout the college to reduce retention challenges and to improve successes of at risk students.  S/He performs work with considerable independence and assumes other duties and responsibilities as assigned. Position is grant-funded and runs through September 30, 2021.

Essential Duties/Functions:

* Assist students with understanding the colleges’ policies and procedures; provide academic and career coaching related to specific programs of study; provide students information about alternatives and possible consequences of academic decisions (e.g. adding, dropping, and withdrawing from courses, and changing majors). 

* Develop and manage a process to identify and intervene with at-risk students whose progress is not satisfactory; coordinate initiatives and programs for students to enhance participation, retention, goal completion and graduation.

* Provide initial assessment, appropriate referral, case management, and interventions.

* Develop and implement student follow-up procedures from one academic term to another, including program goals and objectives; maintain current statistics and files on students contacted and coached. 

* Facilitate and coordinate regular meetings to support students; participate in national, regional and state professional development initiatives to improve knowledge and skill base.  

Difficult Challenges:

* Establishing communication with students who may not provide current contact information or who may be disengaged from the college


Daily: Meet with prospective or current students 

Daily: Collaborate with professional cohorts across campus to include the following: 

* Program faculty and staff

* Center for Academic Engagement and Titan Link 

* Financial Aid 

* Student Success Center

* Registrar

* Admissions

Educational & Certification Requirements:

Minimum Qualifications

* Bachelor’s degree from a regionally accredited college or university. 

Preferred Qualifications

* Master’s degree from a regionally accredited college or university.

Knowledge, Skills, Abilities & Professional Experience:

Minimum Qualifications

* 3 years of experience providing support services to high need postsecondary students to include outreach, academic and/or career coaching, and case management.

* Experience using technology including Microsoft Office suite and a relational student information system, e.g. Colleague, Banner, etc.  

Preferred Qualifications

* Greater than 3 years of experience providing support services to high need postsecondary students to include outreach, academic and career coaching, and case management.

* Experience with collaborative and experiential methodologies to improve student learning. 

* Experience collecting, analyzing, and acting upon student data.

Knowledge, Skills & Abilities:

* Excellent interpersonal communication skills (verbal and written) including effective listening behaviors.

* Strong critical thinking ability.

* Ability to work in a team environment collaboratively and to build effective working relationships.

* Excellent time management and problem solving techniques and use of professional judgment in a complex team environment.

* Value diversity and understand multicultural and cultural competencies. 

* Ability to work effectively with faculty, staff, students and families and other constituents from different backgrounds and cultures. 

Departmental/Job Specific Requirements:

The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter: 

* Ethics

* Safety/Shooter on Campus

* Personal Information Protection Training (PIP)

* Anti-Discrimination/Harassment& Title IX 

This training must be completed within the first 6 months of hire. 

* Bloodborne Pathogens-Annually

* Emergency Equipment (Fire Extinguisher) - Annually

* E-Vacuation Chair

* Other training may be required as determined applicable.

Working Conditions:

* Due to heavy work periods (registration, graduation, etc.) must be able to work a flexible schedule which may include some evenings and weekends.  

* Must be able to maneuver independently among offices, buildings, campus locations and off site to complete job requirements.

* Physical requirements include those for general office employment such as sitting, standing, keyboarding, walking and light lifting up to approximately 25 pounds.

* Other duties as assigned. 

**All GTCC job descriptions reflect duties and responsibilities of the particular job and are subject to change with limited notice.

Application Deadline:

  Open until an adequate pool of applicants is received
How to Apply:
A GTCC application must be submitted in order to be considered. Resumes will not be accepted in lieu of completing an application form. When applying for a position that requires a degree, copies of unofficial transcripts must be attached to a completed application.

*If your education credentials are from a country outside of the United States & if you are extended an offer of employment you will be required to submit a translation/evaluation of your transcript.

Application for Evaluation is available:
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  2. By clicking the Review & Submit Application button at the bottom of the screen.

As an Equal Opportunity Employer, GTCC is strongly committed to diversity & welcomes applications from all qualified candidates, particularly minorities and faculty under-represented in higher education. EOE

Applicants must be immediately eligible to work legally in the United Sates at the time of application. Guilford Technical Community College does not sponsor any VISAs.
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