Retention Specialist (Time-Limited)
Requisition #: 2017  -  1509
Posting Date: 3/6/2017
Location: Any Campus
Appointment Period:
Contracts for regular positions are renewable each June 30th after successful completion of probationary period.(Unless otherwise specified)

Implement retention strategies for students with academic difficulties. Serve as coach to students in assigned areas.  Assist with loan default prevention with affected groups.  Collect and report data related to retention to support campus-wide initiatives and annual planning. Collaborate with faculty and staff as appropriate to support student success.  Report to the Retention Coordinator.

Essential Duties/Functions:

• Call students who have left the college after experiencing academic difficulty.  Ascertain why they left.

• Provide information about campus and community resources and college success strategies.  Determine and eliminate college barriers to student success and satisfaction.

• Develop, distribute, collect, and analyze survey results of non-completing students and implement strategies for return to college

• Advise students regarding eligibility for all federal, state, and local financial aid programs within the requirements of federal and state regulations, by telephone, email, and in person, using the college's computer software program (Datatel Colleague).

• Assist returning students who have lost their financial aid eligibility with completing appeal requests in according to appropriate guidelines

• Demonstrate and model the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.

• Perform all duties as assigned by supervisor.

Difficult Challenges:

* A student comes in needing to withdraw from a course. The employee must be able to locate and interpret the effect that the withdrawal will have on financial aid and academic progress/curriculum completion as well as complete the appropriate paperwork accurately. 

* A student reveals that he/she has a psychological diagnosis that is causing issues with completion of academic work. The employee must be able to properly navigate the DAS intake and service request process, completing all requisite paperwork while following ADA and HIPAA regulations. 

* A member of the community comes in with questions about the college and what is necessary to apply. The employee must have an understanding of residency status, the admissions process, and the financial aid process, and must be able to communicate the process clearly & effectively to the person.

* A student comes in complaining of severe depression and threatening suicide. The employee must understand how to work with students in crisis and have knowledge of appropriate crisis intervention strategies, including the use of community resources. The employee must also be aware of the liability involved for the college when intervening in crisis situations and respond appropriately.

* During a registration period, the employee experiences a high volume of requests for service. The employee must be able to judge incoming requests by importance and respond accordingly, prioritizing safety first, followed by retention and student success. The employee must be able to manage an advising caseload in addition to handling walk-in/call-in requests at each assigned location.


* Daily: prospective or current students 

* Several times a week: community members re campus/college information

* Weekly: Financial Aid and Admissions staffs re operational knowledge

* Weekly: faculty re assistance with identifying assistance for students

Educational & Certification Requirements:

* Associate degree required; bachelor degree preferred.

* College enrollment services experienced preferred 

Knowledge, Skills, Abilities & Professional Experience:

* A minimum of one year experience in student services at the post-secondary level is preferred.  Internships of related experience may be accepted in lieu of the preferred experience.

* A demonstrated familiarity with and strong understanding of interdepartmental relationships within Student Support Services is required.    

* Ability to work in a variety of work settings with ease; flexibility and adaptability.

* Ability to work independently using good judgment, analytical skills, and problem solving skills while adhering to college procedures and policies.

* Ability to establish and maintain effective relationships with students, faculty, staff, administration and the general public.

* Ability to work effectively with traditional, non-traditional, and multicultural post-secondary students and prospective students.

* Strong presentation skills.

* Exhibited skill in interpersonal relations, verbal and written communications.

* Ability to maintain accurate records.

* Ability to participate as a team member, ability to understand and interpret rules and regulations, and ability to readily adjust to change.

* Ability to adapt in a changing workplace environment that is focused on student retention, success, and completion.

* Demonstrated understanding and support of the role of the community college and its mission.

Departmental/Job Specific Requirements:

* The following training is required and must be completed within the first 6 months of hire.  Plus some training will need to be completed annually or as frequently as required by the certifying Agency, if noted below:

o Safety Related Training

* Bloodborne Pathogens - Annually

* Emergency Equipment (incl. Fire Extinguisher) - Annually

* E-Vac Chair - Annually

o Anti- Harassment - Annually

o Personal Information Protection - Annually

o Ethics and Social Responsibility - Annually 

o Shooter on Campus (Workplace) - Annually

* Ability to work a flexible schedule as required by the work load.  Registration, graduation and other heavy work periods will require additional hours.  Some weekend work may be required.

* Must be able to maneuver independently among offices, buildings, campus locations and off site as required to complete job requirements.

* Physical requirements include those for general office employment, such as sitting: standing; keyboarding and light lifting (up to approximately 25 pounds)

Working Conditions:

* Work requires mostly sitting with some walking or standing.

* Work requires carrying objects or loads that weigh between 20 and 50 pounds.

* Some (15% - 30%) exposure to hazardous chemicals, filth, fumes, adverse weather, or personal health and safety risks.

**All GTCC job descriptions reflect duties and responsibilities of the particular job and are subject to change with limited notice.

Application Deadline:

  Open until an adequate pool of applicants is received
How to Apply:
A GTCC application must be submitted in order to be considered. Resumes will not be accepted in lieu of completing an application form. When applying for a position that requires a degree, copies of unofficial transcripts must be attached to a completed application.

*If your education credentials are from a country outside of the United States & if you are extended an offer of employment you will be required to submit a translation/evaluation of your transcript.

Application for Evaluation is available:
  1. By clicking the Login link at the bottom of the screen.
  Or, if you are logged in
  2. By clicking the Review & Submit Application button at the bottom of the screen.

As an Equal Opportunity Employer, GTCC is strongly committed to diversity & welcomes applications from all qualified candidates, particularly minorities and faculty under-represented in higher education. EOE

Applicants must be immediately eligible to work legally in the United Sates at the time of application. Guilford Technical Community College does not sponsor any VISAs.
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