• Call students who have left the college after experiencing academic difficulty. Ascertain why they left.
• Provide information about campus and community resources and college success strategies. Determine and eliminate college barriers to student success and satisfaction.
• Develop, distribute, collect, and analyze survey results of non-completing students and implement strategies for return to college
• Advise students regarding eligibility for all federal, state, and local financial aid programs within the requirements of federal and state regulations, by telephone, email, and in person, using the college's computer software program (Datatel Colleague).
• Assist returning students who have lost their financial aid eligibility with completing appeal requests in according to appropriate guidelines
• Demonstrate and model the College’s employability skills: adaptability, communication, information processing, problem solving, responsibility and teamwork.
• Perform all duties as assigned by supervisor.
* A student comes in needing to withdraw from a course. The employee must be able to locate and interpret the effect that the withdrawal will have on financial aid and academic progress/curriculum completion as well as complete the appropriate paperwork accurately.
* A student reveals that he/she has a psychological diagnosis that is causing issues with completion of academic work. The employee must be able to properly navigate the DAS intake and service request process, completing all requisite paperwork while following ADA and HIPAA regulations.
* A member of the community comes in with questions about the college and what is necessary to apply. The employee must have an understanding of residency status, the admissions process, and the financial aid process, and must be able to communicate the process clearly & effectively to the person.
* A student comes in complaining of severe depression and threatening suicide. The employee must understand how to work with students in crisis and have knowledge of appropriate crisis intervention strategies, including the use of community resources. The employee must also be aware of the liability involved for the college when intervening in crisis situations and respond appropriately.
* During a registration period, the employee experiences a high volume of requests for service. The employee must be able to judge incoming requests by importance and respond accordingly, prioritizing safety first, followed by retention and student success. The employee must be able to manage an advising caseload in addition to handling walk-in/call-in requests at each assigned location.
* Daily: prospective or current students
* Several times a week: community members re campus/college information
* Weekly: Financial Aid and Admissions staffs re operational knowledge
* Weekly: faculty re assistance with identifying assistance for students